Contact TACKD
How can we help?
Questions about an order, delivery, sizing or one of our products? Send us a message and we will get back to you as soon as we can.
Quick answers
Frequently asked questions.
Everything you are most likely to need, from delivery and tracking to sizing, returns and product advice.
Still need help? hello@tackd.co.uk01 When will my order be dispatched?
We aim to prepare and dispatch orders as quickly as possible. Your estimated dispatch and delivery information will be shown during checkout and confirmed in your order emails.
During busy launches, sale periods, weekends and bank holidays, processing and courier updates may take slightly longer.
02 How can I track my order?
Once your parcel has been dispatched, you will receive an email containing your tracking information.
Tracking may not update immediately after dispatch, so please allow the courier a little time to scan and process your parcel. You may also be able to view tracking through your customer account.
03 What should I do if my order arrives damaged?
Please contact us as soon as possible at hello@tackd.co.uk with your order number and clear photographs of:
- The damaged product
- The outer parcel and shipping label
- Any damage to the packaging
Supplying this information in your first message will help us investigate and resolve the issue more quickly.
04 What if something is missing from my order?
Please check the full parcel and all packing materials carefully, as smaller products can sometimes remain hidden within the packaging.
If an item still appears to be missing, contact us with your order number and details of the item concerned so we can investigate.
05 How do I choose the correct size?
Check the sizing information and measurements shown on the relevant product page before ordering.
Sizing may differ between brands and product types. Where possible, compare the measurements with a similar item you already own rather than relying only on the usual size name.
For extra help, email us with the product name and any relevant measurements.
06 Can I return or exchange an item?
Eligible products may be returned in accordance with our returns policy. Products should be unused, clean and returned with their original packaging and tags intact.
Certain products may be excluded from return for hygiene, safety or other legal reasons. Please review the full returns policy before sending anything back.
07 Can I change or cancel my order?
Contact us as soon as possible after ordering. We cannot guarantee that changes or cancellations will be possible once your order has entered processing or has been dispatched.
Please include your order number and the email address used at checkout when contacting us.
08 Do you offer product advice?
Yes. We are happy to help with general product information, measurements and choosing between suitable options.
Please provide the product name, intended use and any useful measurements or details so we can give you the clearest possible answer.