Refund policy

RETURNS & REFUNDS 

Thanks for shopping with TACKD.

We want you to be happy with your purchase. However, due to the nature of equestrian products, returns are subject to the conditions below.

1. YOUR RIGHT TO CANCEL (UK LAW)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item.

You then have a further 14 days to return the item to us.

To be eligible for a refund:

  • The item must be unused

  • The item must be in original condition

  • The item must be in resellable condition, including packaging

2. CONDITION OF RETURNS (CRITICAL)

Returned items must not have been used.

This includes (but is not limited to):

  • Items fitted to or used on a horse

  • Items showing hair, dirt, marks, odours, or wear

  • Items with damaged or missing packaging

We reserve the right to:

  • Reject returns that are not in resellable condition

  • Deduct an appropriate amount from the refund to reflect diminished value

3. RETURN POSTAGE

  • For change of mind returns:
    You are responsible for return postage costs

  • For faulty or incorrect items:
    We will cover reasonable return postage costs

We recommend using a tracked service, as we are not responsible for items lost in return transit.

4. FAULTY OR DAMAGED ITEMS

If your item arrives faulty or damaged:

  • You must contact us within 48 hours of delivery

  • Provide clear photos and description

We will:

  • Offer a replacement, repair, or refund where appropriate

Normal wear and tear, misuse, or incorrect fitting does not count as a fault.

5. REFUNDS

Once your return is received and inspected:

  • We will notify you of the outcome

  • Approved refunds will be issued to your original payment method

Please allow:

  • 5–10 working days for funds to appear (depending on your bank)

Original shipping costs are non-refundable unless the item is faulty.

6. LATE OR INELIGIBLE RETURNS

We do not accept returns:

  • After the return window has expired

  • That are used, worn, or not in resellable condition

Items returned outside of policy may:

  • Be refused and sent back to you, or

  • Be refunded at a reduced value

7. EXCHANGES

We do not offer direct exchanges.

If you require a different size or item:

  • Please return your original item (if eligible)

  • Place a new order

8. NON-RETURNABLE ITEMS

The following items are non-returnable unless faulty:

  • Items that have been used or fitted

  • Clearance or final sale items (if applicable)

  • Any item not in resellable condition

9. HOW TO START A RETURN

To initiate a return, please contact:

📧 hello@tackd.co.uk

Include:

  • Your order number

  • Reason for return

  • Photos (if faulty)

We will provide return instructions.

10. NON-APPLICATION OF DISCOUNT CODES

To ensure a fair and consistent experience:

  1. Code Entry
    Discount codes must be entered at checkout. We cannot apply them after an order is placed.

  2. One-Time Courtesy
    If you forget to apply a code, contact us within 6 hours of placing your order.
    We may apply the discount as a one-time courtesy.

  3. Future Orders
    This courtesy is limited to once per customer.

  4. Technical Issues
    If you experience issues applying a code, contact us before completing your purchase.

Discount codes must be entered exactly as shown (case sensitive, spacing may apply).

CONTACT DETAILS

📧 hello@tackd.co.uk
📍 TACKD Equestrian, 53-59 New Tythe Street, Long Eaton, Nottingham NG10 2DL