Shipping policy

POSTAGE PRICES

  • Prices from £3.95 - Tracked 48

  • Free delivery on orders over £75

1. DELIVERY SERVICE (UK ONLY)

1.1 Delivery Area

We currently deliver to UK postcodes only.

1.2 Delivery Partners

We use trusted, fully tracked delivery services including:

  • Royal Mail Tracked services only

  • DPD

The courier used will depend on the size, weight, and value of your order.

1.3 Dispatch Times

We dispatch all orders within 1 working day (Monday–Friday, excluding bank holidays). We advertise a same day dispatch before 11am. Through our numerous businesses including TACKD, this policy is adhered to with a 99.6% success rate.

During busy periods, dispatch times may be extended slightly. If your order has not been dispatched within 2 working days, please contact us. During rare periods of delay, we advertise extended dispatch via the header banner on our website.

1.4 Delivery Timeframes

Once dispatched:

  • Royal Mail Tracked: 1–3 working days

  • DPD: 1–2 working days

These are estimated delivery times, not guaranteed.

1.5 Courier Selection

  • Orders under £45 and lighter items are typically sent via Royal Mail

  • Larger or higher-value orders may be sent via DPD

We reserve the right to choose the most appropriate courier.

1.6 Tracking

All orders are fully tracked. You will receive tracking details once your order has been dispatched.

1.7 Delivery Responsibility

Once your order has been dispatched, delivery is handled by the courier.

While we work closely with our delivery partners, we are not responsible for delays caused by:

  • Courier issues

  • Weather conditions

  • Incorrect address details

  • Failed delivery attempts

1.8 MISSING OR DELAYED ORDERS

If your order has not arrived within 10 working days of dispatch, please contact us at:

📧 hello@tackd.co.uk

We will investigate with the courier.

Though order delays are uncommon, many customers will contact us sooner than this, and we're happy to engage and work a resolution, though often specifically with Royal Mail, it can take a few days to receive a response. This is why higher value orders are sent via DPD where appropriate.

⚠️ 1.9 LOST OR “DELIVERED BUT NOT RECEIVED” CLAIMS

If your tracking shows your parcel as delivered, including GPS location and/or photographic evidence:

You must:

  • Check with neighbours

  • Check safe places around your property

If the parcel cannot be located:

We will open an investigation with the courier. This includes:

  • GPS tracking review

  • Delivery scan verification

  • Driver confirmation

Important:

Where a parcel is confirmed as delivered by the courier, we do not automatically issue refunds or replacements. Typically, it takes a courier 7-14 working days to wholly investigate including driver communication.

If you wish to pursue the matter further, you may need to contact your payment provider (bank, PayPal, etc.), who will assess your claim independently.

This process exists to protect both our business and genuine customers from fraudulent claims.

1.10 INCORRECT ADDRESS DETAILS

It is your responsibility to ensure all delivery details are correct at checkout.

If you notice an error, contact us immediately.

If an order is:

  • Delivered to an incorrect address provided by you, or

  • Returned to us due to incorrect/incomplete details

We may:

  • Refund the order minus original shipping costs and handling, or

  • Re-send the order at your expense

1.11 FAILED DELIVERY / RETURNED PARCELS

If a parcel is returned to us due to:

  • Failed delivery attempts

  • Non-collection

  • Refusal of delivery

We will:

  • Refund the order minus shipping and handling costs, or

  • Offer re-delivery at an additional charge

We are not responsible for covering repeat delivery costs.

1.12 LIABILITY & DELIVERY COMPLETION

An order is considered successfully delivered when:

  • The courier marks it as delivered to the address provided, or

  • Delivery confirmation (GPS/photo/signature) is recorded

At this point, responsibility for the parcel transfers to the customer.

CONTACT DETAILS

📧 hello@tackd.co.uk
📍 TACKD Equestrian, 53-59 New Tythe Street, Long Eaton, Nottingham NG10 2DL